Care for your purchase
Returns & exchanges
Not quite your style or fit? Here is how to return an online purchase.
Dezelfde retourregeling in heel Europa
Voor online consumentenaankopen van artikelen hanteren wij dezelfde retourvoorwaarden voor alle Europese landen waar wij leveren. Ook buiten de EU krijg je bij ons minimaal 14 dagen na de dag van ontvangst om je aankoop te herroepen en daarna 14 dagen om de artikelen terug te sturen. Waar dit niet al wettelijk geldt, bieden wij deze regeling aanvullend aan. De hieronder beschreven uitzonderingen blijven van toepassing. Ruimere wettelijke rechten en rechten bij gebreken blijven altijd behouden.
The same return policy across Europe
For online consumer purchases of goods, we apply the same return conditions to all European countries we deliver to. This also applies outside the EU: you have at least 14 days after the day of receipt to withdraw from your purchase, followed by 14 days to send the goods back. Where these rights are not already provided by law, we offer this policy in addition. The exceptions described below still apply. Any more extensive statutory rights and rights concerning faulty goods remain unaffected.
Step 1
Let us know you would like to return your purchase
Bij een online aankoop kun je als consument de overeenkomst zonder opgave van reden herroepen op grond van je wettelijke rechten of onze aanvullende retourregeling voor Europa. Laat ons dit weten binnen 14 dagen na de dag waarop jij, of iemand die jij hebt aangewezen en die niet de vervoerder is, het artikel ontvangt. Ontvang je één bestelling in meerdere leveringen? Dan begint deze termijn na ontvangst van het laatste artikel.
As a consumer making an online purchase, you can withdraw from the contract without giving a reason under your statutory rights or our additional European returns policy. Let us know within 14 days after the day on which you, or a person you have designated other than the carrier, receive the goods. If one order arrives in several deliveries, this period starts after receipt of the final item.
If you were not properly informed of your right of withdrawal when you made your purchase, the statutory withdrawal period may be extended. This page does not limit any rights relating to an earlier purchase.
This right also applies to sale items. You may cancel your purchase before it arrives, too. If the final day of the withdrawal period falls on a weekend or public holiday, the deadline moves to the next working day.
Use the button below, email info@anitadegroot.com or send a clear statement by post to our returns address. Sending your notice within the withdrawal period is sufficient. You do not need to give a reason or wait for approval.
Step 2
Pack your item with care
Send your item back within 14 days of notifying us of your withdrawal. Posting it within this period meets the deadline. You pay the direct cost of returning it; the price depends on the carrier and parcel.
Use sturdy, protective packaging. Please include your order number if possible and keep your proof of posting. Original packaging, attached tags and a completed returns form are not conditions of your statutory right to return.
Als wij je een retourlabel aanbieden, tonen wij vooraf de kosten inclusief btw. Alleen met jouw uitdrukkelijke toestemming verrekenen wij de overeengekomen labelkosten met je terugbetaling. Je mag de retourzending ook zelf regelen. Bij een verkeerd geleverd of gebrekkig artikel zijn de noodzakelijke retourkosten voor ons.
If we offer you a return label, we show its cost including VAT in advance. We deduct the agreed label cost from your refund only with your express consent. You may also arrange the return shipment yourself. If an item is incorrect or faulty, we pay the necessary return shipping costs.
Returns address
Atelier Anita de GrootHoogstraat 155A
3111 HE Schiedam
Netherlands
Step 3
How we refund you
We will refund you within 14 days of your withdrawal notice. We may withhold the refund until we receive the item or you provide evidence that you have sent it back, whichever happens first.
Returning the whole order? We will also refund the standard delivery charges you paid. We do not refund the extra cost of a more expensive delivery method you chose. For a partial return, we do not refund delivery charges for the items you keep.
Your refund will use the same payment method as your purchase, at no extra cost. We will only use another method if you agree. Any amount paid with a gift card may be refunded as gift card credit.
Good to know
May I try an item on?
Yes, you may inspect and try on clothing as you would in a shop. You are only liable for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item. We will not automatically reject a return because a tag or packaging is missing. If there is a demonstrable reduction in value, we will explain any deduction.
Does this apply to made-to-measure clothing?
The statutory right of withdrawal does not apply to items made to your individual specifications or clearly personalised for you. Simply choosing a standard size or colour does not make an item personalised. If a statutory exception applies, we will tell you before your purchase. Your rights if an item is faulty still apply.
Can I exchange an item for another size or colour?
Email us with the size or colour you would like. If it is in stock, we will arrange the exchange and send the replacement without an additional delivery charge. You pay the return postage. Exchanges are an extra service; your statutory right to withdraw and receive a refund remains unchanged.
I received the wrong item or it is faulty
Email info@anitadegroot.com and describe the problem. Your order number and a photo help us look into it. If an item does not conform to the contract, you are entitled to a statutory remedy free of charge, such as repair or replacement. We cover any necessary postage. These rights are separate from the 14-day withdrawal period.
Cancelling a course or workshop
Services have different rules from clothing returns. Where a statutory 14-day withdrawal period applies to a service booked online, it starts on the day after the contract is concluded. A statutory exception may apply to leisure activities on a specific date or during a specific period. The applicable cancellation arrangements must be clear before booking. Email us about your booking; this returns page does not exclude your statutory rights.
Model withdrawal form
You may use the text below in an email or letter. Using this form is optional.
To: Atelier Anita de Groot, Hoogstraat 155A, 3111 HE Schiedam, Netherlands, info@anitadegroot.com.
I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods/provision of the following service:
Item(s) or service:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only for a paper form:
Delete as appropriate.
We are happy to help
A question about your return or fit? Please get in touch.
Manage online
Register a return
Select items from your order and review your request. An account is not required.
Withdraw immediately without looking up your order
Your statutory rights remain unaffected. No access or having trouble? Use the public returns page or email info@anitadegroot.com.
Arrange it online
Withdraw from purchase
No account is needed. Enter your details, review your notice and then confirm your withdrawal. You do not need to give a reason.
Prefer email? Send your withdrawal to info@anitadegroot.com. Privacy policy